SLA and User Guidelines

Service Level Agreements (SLA) Guidelines

The purpose of the document "Service Level Agreements (SLA) Guidelines" is to act as a template to define SLA's for the Community Wireless Network of Fantsuam Foundation.
The document presents eight basic building blocks of a general SLA for an ISP but with special focus on the unique reality of Fantsuam Foundation.
The document includes a set of <text> fields that Fantsuam need to adopt to their local conditions.

The document can be downloaded in the following formats:

Author: IT +46